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Terms and conditions

Purchase

When placing an order, you accept our terms and conditions, the agreement of purchase is reached when your payment has been transferred.

Prices

All prices are inclusive of VAT and shipping within the European Union, for all other countries please contact us form more information.

For countries not belonging to EU, the price will be net without VAT, but the applicable VAT and duty will be charged by shipping company at arrival.

Delivery

Delivery within European Union is free, if you wish to see the terms and conditions for delivery to other countries, please contact us.

We are able to send in any country in the world.

The delivery of the goods will be performed to the address you have stated. The parcel service will only deliverer the goods and will not help by unpacking the parcels.

Deliveries within 2-7 working days. Standard packages are being delivered on working days between 9.00 y 17:00 hours. Delivery at the address you have placed. The delivery time applies to orders that have been placed on weekdays before 15:00 p.m. For orders that are placed on weekends of after 15:00 p.m., the delivery time will be counted from the next weekday. If there is nobody at home to receive the packet, the parcel service will leave a message for a new delivery.

Payment:

The payment can be made in different ways:

-You can transfer the money direct to our bank account (payment in advance) the complete amount has to be paid within 5 days or your order will be cancelled. Don’t forget to state your order number when paying, we send the carpets as soon as received the payment.

·  Credit Card: We accept Visa and MasterCard . All transfers of your payment information, including credit card handling, is done through a secure server using the SSL (Secure Sockets Layer) protocol. SSL is the industry-standard security protocol and among the best software available today for secure online commerce transactions. We will only charge your account for the sum of the articles ordered, once we have dispatched them. There is no additional fee for choosing this payment method.

-Or you can choose the payment system of PayPal. PayPal is a safe method of payment for customer and easy way to pay online. In case you choose PayPal as your payment method with SSL Protocol, you will be transferred to the protected environment of PayPal in order to complete your transaction safely. PayPal accepts all credit and debit cards and the payment can be made:

  • By using your credit card in the safe environment of Paypal without creating an account with PayPal, or
  • By using your own PayPal account.

Once your purchase and payment have been completed, you will receive a confirmation email from PayPal as well as a confirmation from us and the shipment will start as soon as possible.

Limited Liability

Under certain circumstances Carpetgalerie.com reserves the right to cancel an order, these may occur in the case of problems in the web or scripting errors. Carpetgalerie.com in that case can modify items or prices and is not responsible for unexpected unavailability.

Parcel damaged on arrival

In case of damage caused during the delivery, if the damage has been possibly the result of transportation, please note the damage in the report at the arrival of the goods at the parcel service and contact us at atencionalcliente@carpetgalerie.com

Error on delivery

If something is wrong with your delivery, or if you receive the wrong carpet or the wrong number of carpets, if you received a damaged carpet, please contact our customer service, the error has to be reported in the written form within the next 48 hours. Claims which are made after this limit cannot be taken in consideration.

Returns within 30 days

Individual customers can return the goods within 30 days, in that case please contact with our customer serviceatencionalcliente@carpetgalerie.com and note the reference number of your order and the reason of returning. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed in its package of origin, the carpet has to be unused and in perfect conditions. When a return is completed and we have checked the errors or mentioned defects and if the goods have been sent in the conditions as described before our account again on the same card or bank account you used for the purchase will be credited within 20 days. If we receive returning goods which are not in the proper conditions, so the goods will be sent back at the customer’s expense.

We carry the entire transport fee for the returned goods if they are defect or faulty. In any other cases of returning we don’ t carry the cost of transport.

In case you want to exchange the carpet with another from our online collection the return of your carpet is free. However, if you cannot find a carpet to make the exchange

Authenticity certificate

With each order a signed certificate of authenticity is attached.

Using Rights

The entire content of the website, posted by Carpetgalerie.com including images, graphics, photographs, designs, texts, is property of Richway auctionators SL.  Any copying, or reproduction whatever, is forbidden.

 

All legal relationships between Carpetgalerie.com and the customers are governed by applicable spanish law.


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