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Delivery and Returns

Delivery

Delivery within European Union is free, if you wish to see the terms and conditions for delivery to other countries, please contact us.

We are able to send in any country in the world.

The delivery of the goods will be performed to the address you have stated. The parcel service will only deliverer the goods and will not help by unpacking the parcels.

Deliveries within 2-7 working days. Standard packages are being delivered on working days between 9.00 y 17:00 hours. Delivery at the address you have placed. The delivery time applies to orders that have been placed on weekdays before 15:00 p.m. For orders that are placed on weekends of after 15:00 p.m., the delivery time will be counted from the next weekday. If there is nobody at home to receive the packet, the parcel service will leave a message for a new delivery.

Returns within 30 days

Individual customers can return the goods within 30 days, in that case please contact with our customer service atencionalcliente@carpetgalerie.com and note the reference number of your order and the reason of returning. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed in its package of origin, the carpet has to be unused and in perfect conditions. When a return is completed and we have checked the errors or mentioned defects and if the goods have been sent in the conditions as described before our account again on the same card or bank account you used for the purchase will be credited within 20 days. If we receive returning goods which are not in the proper conditions, so the goods will be sent back at the customer’s expense.

We carry the entire transport fee for the returned goods if they are defect or faulty. In any other cases of returning we don’ t carry the cost of transport.


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